We will work with you to develop the optimum rate and pricing strategy for your property, offering Niche and Core marketing programmes, as well as
Hotel Preferred Partnerships to drive incremental value to your hotel. Revenue management advice also includes rate sequencing, biasing, cross sell of hotels via alternative availability, as well as continuous reviews of all data and rates.
HotelREZ will work with you to ensure that your hotel is sold in the best possible light and therefore enjoys the highest conversion ratios from a potential guest to a booked guest. A HotelREZ Content Manager will review all of your hotel’s information that is being distributed and offer you any suggestions for improvement.
We will train your hotel staff to an exceptional standard, enabling them to
get the very best out of the HotelREZ system and the
global distribution available to you. We will continue to offer monthly training sessions available to all HotelREZ members – for new staff or for those that need a refresher course.
We pride ourselves on the level of support we offer our customers. We make every effort to immediately resolve any query on first contact, avoiding lengthy delays or protracted communication. Every communication with you is ticketed, tracked and reported on. We believe we offer the best support in the industry today.
Our Account Management team will work with your hotel to
set structured and measurable targets in the business planning process. Your hotel’s progress will then be
monitored through monthly reports showing statistical data by channel, rate and agency.
Regular account revenue audits will also be put in place to ensure we work with you to forward plan, forecast and continuously adjust our
hotel distribution and
hotel marketing strategies, as your business dynamics evolve.
