HotelREZ CRO icon white
Hotel Call Centre / TelREZ
Experienced Call Centre Team

TelREZ by HotelREZ

TelREZ by HotelREZ Hotels & Resorts is an established hotel call centre solution, offering a personal and flexible service.  All calls are answered promptly and personally, by highly trained  multi-lingual staff that have extensive knowledge of the hotel industry, enabling them to efficiently convert enquiries into bookings.

Using the latest call centre technology you can choose a range of basic or sophisticated solutions which can be programmed for your hotel’s call answering service. Moreover, a complex reporting suite provides the ability to analyse an array of data for all types of business decision making.

Read more about our latest call centre upgrade

Call Centre Solutions for Your Hotel

Private-label call centre

Outsource your voice reservation desk to HotelREZ
Dedicated phone lines, branded as your hotel / group

After-hours and overflow support

Transfer calls to HotelREZ when your lines are busy
Switch calls to HotelREZ on weekends or after hours

Group, tour and voucher reservation desk

Trained staff for handling group and tour sales enquiries
Processes for dealing with voucher redemption such as Groupon

Why use the HotelREZ Call Centre?

  • Established for over 10 years
  • Extensive knowledge and experience of the hotel industry
  • High call centre staff retention rates
  • Sophisticated and up to date call centre technology
  • Comprehensive reporting of all reservation and non-reservation calls
  • Excellent conversion levels and high REVpar achieved for clients
  • Personal and flexible service designed to meet client specific needs
  • Dedicated Account Manager – single point of contact
  • Multi-lingual services offered

Incentive & Marketing Campaigns via TelREZ

The HotelREZ call centre also operates to drive more business to HotelREZ Hotels & Resorts’ portfolio through various voice marketing and incentive programmes. HotelREZ has partnerships with incentive and voucher companies including Virgin Experience, I Need Pampering, Leisure Alliance and Buy a Gift. Special promotions or voucher rates are made available by the hotels, and bookable exclusively via our call centres.

Intuitive Technology

All the tools you need to effectively for effective distribution and property management.

HotelREZ CentralREZ CRS icon black

Central Reservation System / CentralREZ CRS

HotelREZ Channel Manager black icon

Channel Manager Distribution Tool

HotelREZ Booking Engine black icon



HotelREZ CentralREZ Commission Processingicon black icon

Commission Processing Tool