TelREZ by HotelREZ
Using the latest call centre technology you can choose a range of basic or sophisticated solutions which can be programmed for your hotel’s call answering service. Moreover, a complex reporting suite provides the ability to analyse an array of data for all types of business decision making.
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Call Centre Solutions for Your Hotel
Outsource your voice reservation desk to HotelREZ
Dedicated phone lines, branded as your hotel / group
Transfer calls to HotelREZ when your lines are busy
Switch calls to HotelREZ on weekends or after hours
Trained staff for handling group and tour sales enquiries
Processes for dealing with voucher redemption such as Groupon
Why use the HotelREZ Call Centre?
Incentive & Marketing Campaigns via TelREZ
The HotelREZ call centre also operates to drive more business to HotelREZ Hotels & Resorts' portfolio through various voice marketing and incentive programmes. HotelREZ has partnerships with incentive and voucher companies including Virgin Experience, I Need Pampering, Leisure Alliance and Buy a Gift. Special promotions or voucher rates are made available by the hotels, and bookable exclusively via our call centres.
Other Distribution Services
At the core of HotelREZ’s hotel call centre solution, is CentralREZ, an online hotel Central Reservation System (CRS). From CentralREZ you can load and manage your rates and content for a multitude of channels, including the ones below.
Contact our Team Now to discuss your Hotel Call Centre needs
We can help your hotel convert call centre enquirers to bookers and help grow your RevPAR.
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