• Hotel Call Centre

TelREZ by HotelREZ

TelREZ by HotelREZ Hotels & Resorts is an established hotel call centre solution, offering a personal and flexible service.  All calls are answered promptly and personally, by highly trained  multi-lingual staff that have extensive knowledge of the hotel industry, enabling them to efficiently convert enquiries into bookings.

Using the latest call centre technology you can choose a range of basic or sophisticated solutions which can be programmed for your hotel’s call answering service. Moreover, a complex reporting suite provides the ability to analyse an array of data for all types of business decision making.

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Call Centre Solutions for Your Hotel

  • Private-label call centre

Outsource your voice reservation desk to HotelREZ
Dedicated phone lines, branded as your hotel / group

  • After-hours and overflow support

Transfer calls to HotelREZ when your lines are busy
Switch calls to HotelREZ on weekends or after hours

  • Group, tour and voucher reservation desk

Trained staff for handling group and tour sales enquiries
Processes for dealing with voucher redemption such as Groupon

 Why use the HotelREZ Call Centre?

  • Established for over 10 years
  • Extensive knowledge and experience of the hotel industry
  • High call centre staff retention rates
  • Sophisticated and up to date call centre technology
  • Comprehensive reporting of all reservation and non-reservation calls
  • Excellent conversion levels and high REVpar achieved for clients
  • Personal and flexible service designed to meet client specific needs
  • Dedicated Account Manager – single point of contact
  • Multi-lingual services offered

Incentive & Marketing Campaigns via TelREZ

The HotelREZ call centre also operates to drive more business to HotelREZ Hotels & Resorts' portfolio through various voice marketing and incentive programmes. HotelREZ has partnerships with incentive and voucher companies including Virgin Experience, I Need Pampering, Leisure Alliance and Buy a Gift. Special promotions or voucher rates are made available by the hotels, and bookable exclusively via our call centres.

Other Distribution Services

At the core of HotelREZ’s hotel call centre solution, is CentralREZ, an online hotel Central Reservation System (CRS). From CentralREZ you can load and manage your rates and content for a multitude of channels, including the ones below.

Access to over 500,000 travel agents, corporate and MICE bookers worldwide who use the Global Distribution Systems and to millions more consumers who use websites that are powered by them.Hotel GDS Reservations
The rates and content that your hotel loads into CentralREZ CRS, are distributed to hundreds of websites, connected directly or via the Pegasus Switch. Real-time updates are seamlessly sent to the network of websites.  Hotel Internet Distribution
REZbooker 3.0 from HotelREZ is the hotel industry’s most feature rich booking engine, designed to help independent hotels and small chains convert online shoppers to hotel guests, delivering real-time confirmed reservations.Online Hotel Booking Engine
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Contact our Team Now to discuss your Hotel Call Centre needs

We can help your hotel convert call centre enquirers to bookers and help grow your RevPAR.

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