Voice Reservations

HotelREZ upgrades call centre with state-of-the-art technology

December 3rd, 2015|

HotelREZ Hotels & Resorts announces today a full upgrade to its call centre service, TelREZ, following significant technology investment. New HD equipment and core software will provide hotels a full and transparent overview into voice reservations conversion.

After months of careful planning, HotelREZ Hotels & Resorts completes a full upgrade […]

Are Hotel Reservation Call Centres a Thing of the Past?

August 18th, 2014|

Fact: Online reservations are the backbone of hotel revenue these days and Internet Booking Engines (IBE) are this century‚Äôs key innovation for any hospitality business. But where does that leave the good old reservation centre (CRO)? Are voice reservations still capable of driving worthwhile revenues? And if so, is […]