General FAQs
How does REZpayments improve payment processes?
It centralizes payment management into a one-stop dashboard, automates reconciliation, and supports secure multi-channel payments.
Which company handles the payments?
Adyen, Dutch based bank-licensed company, is Smarthotel’s preferred Payment Service Provider (PSP).
Who handles client-training?
Smarthotel provides training sessions for hotel staff post-implementation.
What client-size is ideal for REZpayments?
Suitable for smaller boutique hotels (with F&B + high volume), larger independent and branded hotels and/or chain hotel groups, particularly those operating with the REZbooker Booking Engine.
Can it handle last-minute reservation updates?
Yes, real-time synchronization ensures immediate updates across all systems.
What security measures are in place for REZpayments?
The platform is PCI (payment card industry) DSS (Data Security Standard) compliant and uses encryption to safeguard payment data.
REZpayments is an advanced payment solution designed to seamlessly integrate into the operational systems of hotels, offering a centralized, efficient, and secure way to handle transactions.
- Fully embedded within the REZbooker Booking Engine, providing a unified interface for reservations and payments.
- Compatible with major hotel PMS (Opera Cloud, Lodgegate, Clock, Protel).
- Tracks and matches payments to corresponding reservations, reducing manual errors.
- Generates detailed financial reports and ensures transparency for hotel accounting teams.
- One-stop access for managing all payment-related operations, including refunds, chargebacks, and reconciliations.
- PCI DSS compliance ensures the highest level of security for sensitive payment-data.
- Advanced fraud detection and encryption protocols protect both guest and hotel businesses.
- Provides instant updates on payment status, ensuring accuracy and reducing delays.
- Allows hotels to monitor performance and detect potential issues proactively.
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Jagjot Hayre
HotelREZ Hotels & Resorts
