Our highly experienced call centre team have extensive knowledge of the HotelREZ Hotels & Resorts portfolio and are able to assist and support customers with hotel reservations at any of our member hotels.
The HotelREZ call centre also drives business to our entire portfolio through various voice incentive programmes. HotelREZ has partnered with several incentive and voucher companies including Virgin Experience, I Need Pampering, Leisure Alliance and Buy a Gift.
The HotelREZ Call Centre:
- Established for over 10 years
- Extensive knowledge and experience of the hotel industry
- High call centre staff retention rates
- Sophisticated and up to date call centre technology
- Comprehensive reporting of all reservation and non-reservation calls
- Excellent conversion levels and high REVpar achieved for clients
- Reservation delivery via CentralREZ, your hotel’s PMS, fax or email
- Personal and flexible service designed to meet client specific needs
- Dedicated Account Manager – single point of contact
- Multi-lingual services offered
Hotel Voice Incentive Programme Partners
Other Targeted Sales & Marketing Activities