We are committed to protecting the privacy of our users. The following outlines our privacy and data protection policy.
Third party partners and other websites you may access via this site, or our member sites, have different privacy policies and are not subject to this privacy policy. We recommend that you read the privacy statement of each such website to find out how they protect your personal information.
Collection and Use of User Details
We will ask for personal information about you (e.g. your name, address, and email address) when you make a booking from our website or over the telephone; when you register to receive a newsletter; or when you use this site. We may also collect financial details in order to process your reservation where a hotel requires pre-payment
If you are registering to be a partner with us, for example if you are representing a hotel, we may collect personal information from you in order that you can access our services.
We may use this information to:
• reserve rooms and/or other services for you at selected hotels and to provide any other service offered by us which you choose to use;
• pass on financial details for the purpose of making a reservation (please note any credit card details will not be retained by us);
• personalise the content and advertising you will see based on your personal characteristics or preferences;
• notify you of our promotions, relevant new products and services;
• notify you of promotions from members of our group which may be of interest to you (if you opt in to receiving such information;
• send you newsletters informing you about our offers on independent hotels (if you have registered to receive a newsletter);
• Personalise your access to the site, (where you have registered on our site);
• ensure, as far as is practical, that our site is compatible with the browsers and operating systems used by most of our visitors;
• contact you from time to time to ask for your opinion and suggestions on the services we are offering.
We may also use the information for in-house research to: improve our understanding of customer needs in developing our services, build marketing profiles, aid strategic development, and manage our relationship with advertisers. The results of all such research and analysis will be presented as anonymous or aggregated information and will not reveal any personal facts about individual customers.
When you visit the site, we may also collect web site usage information and information about your computer and internet connection, including your computer's IP address, the type and version of browser and operating system you use, your internet domain and, if you arrived our site via a link from another website, the URL of the linking page.
Disclosure of information
We will disclose your information to hotels and/or other third parties providing rooms and/or other services which you request that we book for you.
We may employ the services of a third party to help us in certain areas such as website hosting and email delivery. In some cases the third parties may receive your information. However, at all times we will control and be responsible for the use of your information.
User Choices
By filling in your personal details on our registration forms, you agree that we may use the information as set out in this policy, and as explained on the registration pages.
You may also indicate whether you wish to receive such information from other HotelREZ businesses.
If you do not want your personal information to be used for marketing purposes, please inform us either:
• in writing at: HotelREZ Ltd, The Office, 81 Rivington Street, London, EC2A 3AY; or
• by email to info@HotelREZ.net
Cookies
A cookie is a small file which is placed on the user's hard drive during a visit. This file allows the user to move quickly and easily around our site. It is used to identify returning users and to identify subscribers and registrants (a registrant - and subscriber - will have the cookie linked to their e-mail address as a way of identifying them). This means that if you are a registrant or subscriber, you will not have to login each time you visit. We also use a cookie to track a user's sessions. We use this information to find out what site features are most popular so that we can develop in the light of our analysis of people’s usage. We also use cookies and the information we collect to show you relevant content and advertising.
You can delete cookies from your hard drive at any time. Bear in mind, though, that if you delete these cookies, any settings such as your stored username and password will have to be reset when you log in again.
Further information on the use of cookies and how to delete them can be found at: http://www.cookiecentral.com.
E-mails
We use reputable third party systems to deliver the e-mails you will receive from our site if you subscribe to our e-mail newsletters or have chosen to receive information about products and offers. These third party systems use unique identifiers and invisible images (often called "pixel tags" or "clear GIFs") to perform message open sensing, message format sensing, and clickthrough sensing on our behalf in order to bring you more relevant information.
Security Policy
We have put reasonable technical and organisational measures in place to ensure that users' personal details are not misused, accidentally destroyed, lost or altered within our server environment. However the internet is an open system and we cannot guarantee that unauthorised third parties will never be able to defeat these measures or use your personal information for improper purposes.
Transfer of Personal Data Overseas
Given that the Internet is a global environment, using the Internet to collect and process personal data necessarily involves the transmission of data on an international basis. Therefore, by browsing our sites and communicating electronically with us, you acknowledge and agree to our processing of personal data in this way
HotelREZ Limited operates from office locations worldwide. Some of these countries may not have equivalent data protection legislation protection to protect the use of your personal information. Steps have been taken to ensure that high standards of data protection are adhered to in all regional offices for all the forms of processing mentioned above. By submitting your information to this website you consent to transfers of your information to all and any other offices of HotelRez.
Changes to this statement
We may make changes to our privacy policy from time to time, and post these changes on this website. Regularly reviewing this page ensures that you are always aware of what information we collect, how we use it and under what circumstances, we will share it with third parties.